NETWORK MAINTENANCE SOLUTIONS

Orion Solutions provides national maintenance for server, storage, and networking products. Realize cost savings in situations where OEM maintenance costs are increasing with older equipment or simplify maintenance with a single source provider.

Annual Hardware Agreement

  • Help Desk Assistance
  • 1-Hour Telephone Response Time
  • 24 x 7 x 4 Hour Same Day Support
  • 8 x 5 x Next Business Day Support
  • Next Day On-Site Parts Replacement

Advanced Replacement & Exchange

  • Configure Replacement Part/Unit
  • Overnight Shipping of Part/Unit
  • Retrieval of Defective Part/Unit
  • Repair & Restock Part/Unit

Help Desk Support

  • 8 x 5 x 5 Site’s Local Time, excluding Holidays
  • Certified, Trained & Experienced Technicians (A+, Cisco, SCO Unix, Linux, MSCE)
  • 24 x 7 Coverage Available

Onsite Service – Labor Only

  • 8 x 5 x 5 Site’s Local Time, excluding Holidays
  • Same Day & Next Day Service
  • 24 x 7 Coverage Available